Shipping policy

At E&A, we are committed to providing you with a seamless and efficient shopping experience. Our shipping policy is designed to ensure your orders are delivered quickly and reliably, no matter where you are in the world. Below, you’ll find all the details about our shipping methods, costs, and delivery timelines.

Shipping Methods
We ship all orders from our warehouse in China using Yanwen, a trusted global logistics provider known for its reliability and cost-effectiveness. Yanwen offers a combination of speed and affordability, ensuring your orders reach you in a timely manner.

Shipping Costs
Free Shipping: Enjoy free shipping on all orders over $49 USD.

Flat Rate Shipping: For orders under 
49USD,aflatshippingfeeof∗∗4.99 USD** will be applied at checkout.

Delivery Times
Delivery times vary depending on your location. Below is an estimated timeline for different regions:

United States & Canada: 10–15 business days

Europe: 12–18 business days

Australia & New Zealand: 10–20 business days

Other Regions: 15–25 business days

Please note that these are estimated delivery times and may vary due to customs processing, holidays, or unforeseen circumstances.

Order Processing
Once your order is placed, it will be processed and shipped within 1–2 business days. You will receive a confirmation email with your tracking number as soon as your order is dispatched. Use this tracking number to monitor your package’s journey through the Yanwen website or app.

Customs & Import Fees
As an international customer, you may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the order total or shipping costs. For more information, please contact your local customs office.

Lost or Damaged Packages
While we strive to ensure your order arrives safely, we understand that issues can sometimes occur. If your package is lost or damaged during transit, please contact our customer support team at fsm667494@gmail.com within 14 days of delivery. We will work with Yanwen to resolve the issue promptly.

Returns & Exchanges
For information about returns or exchanges, please refer to our Return Policy on the E&A website. Note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect due to an error on our part.

Contact Us
If you have any questions about our shipping policy or need assistance with an order, please reach out to our customer support team at fsm667494@gmail.com. We’re here to help!

Why Choose E&A?
Affordable Shipping: Free shipping on orders over $49 USD.

Global Reach: We ship to over 100 countries worldwide.

Reliable Logistics: Partnered with Yanwen for fast and secure deliveries.

Transparent Tracking: Real-time updates on your order’s journey.

Thank you for choosing E&A. We appreciate your trust and look forward to serving you!